All City Insurance All City Insurance

Privacy Policy Statement

Your privacy is very important to us. Protecting your privacy and the confidentiality of your personal information is fundamental in striving to ensure all our customers experience a safe and secure environment with respect to the collection, use and disclosure of your personal information with All City Insurance. Personal information collected is inaccessible to anyone who is unauthorized to use it, and our systems are designed to prevent the loss, misuse, disclosure, alteration, or destruction of your personal information. Information collected will only be kept for as long as it is required; if we should require your personal information for any other reason other than originally consented to, you will be contacted directly with an explanation and the request of your consent for that purpose.

What is considered “personal information?"

Any information about an identifiable individual is considered “personal information”.
  • name, address, email and telephone number
  • age, gender, family, and marital status
  • employment information
  • previous insurance and claims history
  • medical and health information
  • driving history
  • banking information
  • identification numbers
  • credit information

Collecting and using your information

Prior to collecting your personal information, we will explain the purpose for which this information is intended. The information collected will be limited for the purpose intended and that purpose only. We will not collect, use, disclose or use personal information for any other purpose without your consent. The information collected is to assist us in managing products and services you have with us and to recommend relevant products and services we have to offer.
  • evaluate your coverage needs and recommendations specifically tailored to you
  • meet our legal and regulatory obligations
  • meet our obligations to our third party partners within the insurance industry
  • assist in providing customer service support with your questions or complaints
  • to share information that may be of interest to you i.e. products, coverage, etc
  • participation in a contest or promotion
  • responding to inquiries from our website

Sharing of your Information

We do not sell your personal information, or solicit information for purposes not relating to your insurance policy. Your information may be released to a third party in the insurance industry to meet our obligations and assess your eligibility and costs for products and services that you have specifically requested. Our third party partners also adhere to the applicable Privacy Laws which regulates the collection, use and disclosure of your personal information as we do. Your information may also be used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests.

Access to your Personal Information

Upon request, you are entitled access to the personal information that we have collected at any time. We may not be able to provide certain personal information if that information references an individual other than yourself. Keeping us informed of any changes to your personal information helps us in providing you better service and decisions with regards to products and services, along with the impact they may have on you.

Removal of your Personal Information

Your personal information collected will be kept for a length of time depending on the product or service and the nature of the information that is sufficient to respond to any issue that may arise at a later date or for legal or regulatory purposes. When the information collected is no longer needed for the purpose of which it was intended, it will either be destroyed, deleted or converted to render it anonymous.

Concerns or Questions

If you have any questions or concerns about your privacy please contact our Privacy Officer.

ALL City Insurance
205 – 7730 Macleod Trail SE
Calgary, AB T2H 0L9
1-866-242-2489
info@allcityinsurance.ca

This document was last updated on March 2, 2015